Privacy Policy

General information

The following information provides a simple overview of what happens to your personal data when you visit our website. Personal data is all data that can be used to identify you personally. Detailed information on data protection can be found in our privacy policy listed below this text.

Data collection on our website

Who is responsible for data collection on this website?

Data processing on this website is carried out by the website operator. You can find their contact details in the website's imprint.

How do we collect your data?

Your data is collected, on the one hand, when you provide it to us. This may, for example, be data you enter into a contact form. Other data is automatically collected by our IT systems when you visit the website. This primarily includes technical data (e.g., internet browser, operating system, or time of page access). This data is collected automatically as soon as you enter our website..

What do we use your data for?

Some of the data is collected to ensure the error-free delivery of the website. Other data may be used to analyze your user behavior.

What rights do you have regarding your data?

You have the right to obtain information about the origin, recipient, and purpose of your stored personal data at any time and free of charge. You also have the right to request the correction, blocking, or deletion of this data. You can contact us at any time at the address provided in the imprint with regard to this and other questions regarding data protection. You also have the right to lodge a complaint with the responsible supervisory authority. Furthermore, you have the right to request the restriction of the processing of your personal data under certain circumstances. Details on this can be found in the privacy policy under "Right to restriction of processing."

Analysis tools and third-party tools

When you visit our website, your browsing behavior may be statistically evaluated. This is done primarily with cookies and so-called analysis programs. The analysis of your browsing behavior is generally anonymous; it cannot be traced back to you. You can object to this analysis or prevent it by not using certain tools. You can find detailed information about this in the following privacy policy. You can object to this analysis. We will inform you about your options for objection in this privacy policy.

Data protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with statutory data protection regulations and this privacy policy. When you use this website, various personal data is collected. Personal data is data with which you can be personally identified. This privacy policy explains which data we collect and what we use it for. It also explains how and for what purpose this happens. We point out that data transmission over the Internet (e.g., when communicating by email) can have security gaps. Complete protection of data against access by third parties is not possible.

Note on the responsible body

The responsible body for data processing on this website is:

MULTIBETON Produktions- und Vertriebsgesellschaft
für Heizungs- und Energietechnik mbH

Phone: +49 2241 25 200-0
Fax: +49 2241 25 200-99
E-Mail: datenschutz@multibeton.de

The responsible body is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (e.g. names, e-mail addresses, etc.).

Revocation of your consent to data processing

Many data processing operations are only possible with your express consent. You can revoke your previously granted consent at any time. To do so, simply send us an informal email. The legality of the data processing carried out up to the time of revocation remains unaffected by the revocation.

Right to object to data collection in special cases and to direct advertising (Art. 21 GDPR)

If data processing is carried out on the basis of Art. 6 (1) (e) or (f) GDPR, you have the right to object at any time to the processing of your personal data for reasons arising from your particular situation; this also applies to profiling based on these provisions. The respective legal basis on which processing is based can be found in this data protection declaration. If you object, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which outweigh your interests, rights and freedoms or the processing serves to assert, exercise or defend legal claims (objection pursuant to Art. 21 (1) GDPR). If your personal data is processed in order to conduct direct advertising, you have the right to object at any time to the processing of personal data concerning you for the purpose of such advertising; this also applies to profiling insofar as it is associated with such direct advertising. If you object, your personal data will subsequently no longer be used for direct marketing purposes (objection according to Art. 21 Para. 2 GDPR).

Right to lodge a complaint with the competent supervisory authority

In the event of violations of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, place of work, or place of the alleged violation. This right of complaint is without prejudice to other administrative or judicial remedies.

Right to data portability

You have the right to have data that we process automatically based on your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done if technically feasible.

SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator. You can recognize an encrypted connection by the fact that the browser's address line changes from "http://" to "https://" and by the lock symbol in your browser's address bar. When SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Information, blocking, deletion, and correction

Within the scope of applicable legal provisions, you have the right at any time to obtain free information about your stored personal data, its origin and recipient, and the purpose of data processing, as well as, if applicable, the right to correct, block, or delete this data. You can contact us at any time at the address provided in the imprint for this purpose and for other questions regarding personal data.

Right to restriction of processing

You have the right to request the restriction of the processing of your personal data. You can contact us at any time at the address provided in the imprint. The right to restriction of processing applies in the following cases:

If you dispute the accuracy of your personal data stored by us, we usually need time to verify this. For the duration of the review, you have the right to request that the processing of your personal data be restricted. If the processing of your personal data was/is unlawful, you can request that the data processing be restricted instead of deleted. If we no longer need your personal data, but you require it to exercise, defend or assert legal claims, you have the right to request that the processing of your personal data be restricted instead of deleted. If you have lodged an objection pursuant to Art. 21 (1) GDPR, your interests must be weighed against ours. As long as it has not yet been determined whose interests prevail, you have the right to request that the processing of your personal data be restricted. If you have restricted the processing of your personal data, this data may – with the exception of its storage – only be processed with your consent or for the establishment, exercise or defense of legal claims or to protect the rights of another natural or legal person or for reasons of important public interest of the European Union or a Member State.

Objection to advertising emails

The use of contact data published in the context of the imprint obligation to send unsolicited advertising and information materials is hereby prohibited. The operators of the website expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, for example through spam emails.

Data collection on our website

Cookies

Some of our websites use so-called cookies. Cookies do not cause any damage to your computer and do not contain viruses. Cookies are designed to make our website more user-friendly, effective, and secure. Cookies are small text files that are stored on your computer and saved by your browser. Most of the cookies we use are so-called "session cookies." They are automatically deleted after your visit. Other cookies remain stored on your device until you delete them. These cookies enable us to recognize your browser the next time you visit. You can set your browser so that you are informed when cookies are set and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or generally, and activate the automatic deletion of cookies when you close the browser. Deactivating cookies may limit the functionality of this website. Cookies that are necessary for electronic communication or to provide certain functions you have requested (e.g., shopping cart function) are stored on the basis of Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in storing cookies to ensure the technically error-free and optimized provision of its services. If other cookies (e.g., cookies for analyzing your browsing behavior) are stored, these are treated separately in this privacy policy.

Server log files

The website provider automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These include:

· Browser type and version
· Operating system used
· Referrer URL
· Host name of the accessing computer
· Time of the server request
· IP address

This data will not be merged with other data sources. This data is collected on the basis of Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimization of its website – for this purpose, the server log files must be collected.

Contact form

If you send us inquiries via the contact form, your details from the inquiry form, including the contact details you provided there, will be stored by us for the purpose of processing the inquiry and in the event of follow-up questions. We will not pass this data on without your consent. The processing of the data entered into the contact form is therefore carried out exclusively on the basis of your consent (Art. 6 (1) (a) GDPR). You can revoke this consent at any time. An informal notification to us by email is sufficient. The legality of the data processing operations carried out up to the revocation remains unaffected by the revocation. The data you enter in the contact form will remain with us until you request us to delete it, revoke your consent to storage, or the purpose for storing the data no longer applies (e.g. after your inquiry has been processed). Mandatory statutory provisions - in particular retention periods - remain unaffected.

Inquiry by email, telephone or fax

If you contact us by email, telephone or fax, your inquiry, including all resulting personal data (name, inquiry), will be stored and processed by us for the purpose of processing your request. We will not pass this data on without your consent. This data is processed on the basis of Art. 6 (1) (b) GDPR, provided your inquiry is related to the fulfillment of a contract or is necessary to carry out pre-contractual measures. In all other cases, the processing is based on your consent (Art. 6 (1) (a) GDPR) and/or on our legitimate interests (Art. 6 (1) (f) GDPR), as we have a legitimate interest in the effective processing of the inquiries addressed to us. The data you send to us via contact inquiries will remain with us until you request us to delete it, revoke your consent to storage or the purpose for storing the data no longer applies (e.g. after your request has been processed). Mandatory legal provisions – in particular statutory retention periods – remain unaffected.

Newsletter data

If you would like to receive the newsletter offered on the website, we require an email address from you as well as information that allows us to verify that you are the owner of the specified email address and that you agree to receive the newsletter. Further data is not collected or is only collected on a voluntary basis. We use this data exclusively to send the requested information and do not pass it on to third parties. The data entered into the newsletter registration form is processed exclusively on the basis of your consent (Art. 6 (1) (a) GDPR). You can revoke your consent to the storage of your data, your email address, and their use for sending the newsletter at any time, for example, via the "unsubscribe" link in the newsletter. The legality of the data processing operations already carried out remains unaffected by the revocation. The data you have provided to us for the purpose of receiving the newsletter will be stored by us until you unsubscribe from the newsletter and will be deleted after you unsubscribe from the newsletter. Data stored by us for other purposes.

Transfer of data to the USA

Please note that we transfer certain personal data from our B2B service portal (https://multibeton.services) to Amazon Web Services (AWS) servers located in the USA. This transfer to a country outside the European Economic Area (EEA) may result in data protection laws that differ from the laws in your country. We base this data transfer on the EU standard contractual clauses to ensure adequate protection of personal data. Further information on the measures taken to protect your data can be found here: https://aws.amazon.com/de/blogs/security/aws-gdpr-data-processing-addendum/.

Pour plus d'informations sur AWS et ses pratiques de confidentialité, veuillez consulter la politique de confidentialité d'AWS : https://aws.amazon.com/de/privacy/?nc1=f_pr.

Symondo

Symondo is a trademark of MULTIBETON GmbH.

Warmondo

Warmondo is a trademark of MULTIBETON GmbH.

This translation of the declaration has been made in good faith; only the german version is legally binding.

Troisdorf, 23.09.2025